Terms and Conditions

Bite Lite® (“Bite-Lite”) provides access and use of the Bite-Lite website at https://www.bite-lite.com (“Site”), subject to your agreement to the following “Terms of Use” (the “Terms”). We recommend that all users of this Site read and agree with the following information contained herein before continuing the use of this Site.
We reserve the right to modify the Terms at any time without notification. By processing an order with us you agree that you have read, understood, and accepted the Terms, which are as follows.

Privacy

We are committed to safeguarding the privacy of our customers’ personal data. We use your email address, and occasionally your telephone number, exclusively to communicate with you regarding your order. We will never distribute your personal information to other companies for any reason. From time to time, we may use your email address to offer Site promotions.

Orders

All orders placed through the website are subject to our acceptance, which is in its sole discretion. Without limitation, we may refuse to accept or may cancel any order, whether the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled, we will post a refund in the same form of payment originally used for purchase. Your refund will be refunded in full.

Any use, including but not limited to, the reproduction, distribution, display, or transmission of the content of this website is strictly prohibited unless authorized in writing by an authorized agent of our company.

Shipping Methods and Costs

Depending on the item(s) you purchase from us and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. (See carrier)

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the weight and size of the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Damages and Return Policy

Any damaged or defective product must be reported within eight (8) days of receipt. In the case of shipping damages, please contact the carrier or our Customer Care department on our Contact Page.

Prior authorization is required for any returned product. ANY PRODUCT RETURNED WITHOUT PRIOR AUTHORIZATION WILL NOT BE PROCESSED. The customer is responsible for all return shipping charges and lost merchandise during return shipments.

Shipping and handling costs are non-refundable.

All custom orders are final and may not be exchanged or returned.

We will not accept CODs or third-party billing for returned merchandise.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. A 15 percent restocking fee will be charged on all returns.

Site Content

The content of the pages of the Site is for your general information and use only. It is subject to change without notice.

Neither Bite-Lite nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and that Bite-Lite expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on the Site is entirely at your own risk, for which Bite-Lite shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this Site meet your specific requirements.

This Site contains material which is owned by or licensed to Bite-Lite. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with this copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this Site, which are not the property of, or licensed to the operator, are acknowledged on the Site.

Unauthorized use of this Site may rise to a claim for damages and/or be a criminal offense.

From time to time, this Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that Bite-Lite endorses these websites. Bite-Lite has no responsibility for the content of any of these linked websites.

You may not create a link to this Site from another website or document without first contacting Bite-Lite and getting prior written consent.

Your use of this Site and any dispute arising out of such use of the Site is subject to the laws of Connecticut.